We're delighted you wish to join us here at Stack Seaburn.
Although we would love to just open the doors and allow you to walk around and gather together socially, the current pandemic means we need to do things a little bit differently for a while.
In order to comply with the Governments current guidelines, we have put in place a booking system to ensure you feel safe visiting us, until we can get back to some form of normality.
For this reason, we will be allocating some of our benches throughout the venue for bookings. We also always keep an allocation of tables and barrels available for walk ups.
PLEASE NOTE - ANY GREYED OUT DATES ARE NOW FULLY BOOKED
Table bookings are priced at £2.50 per guests and available on a first come basis. Each booking will be allocated a space for up to 2 hours. Wherever possible we will accommodate you for as long as you would like to stay, however you may be asked to leave at the end of your slot so that we can welcome the next lot of guests.
All we ask is that you:
Bookable benches are situated on both the lower and upper plaza areas and are all located under our weatherproof stretched tents, however remember we are an outdoor venue and we can't control the weather.
Please note, any bookings for 2 -3 guests will be located on a shared bench with no more than 6 guests in total. Our benches can usually accommodate up to 12 people, so this will ensure you are seated physically distanced from other guests.
Reading our FAQs prior to booking is strongly recommended and if you are still unsure of anything, contact our Bookings and Events teams.
We ask that you please bear with us as we operate under unusual circumstances and in return we will do our best to still give you a great experience.
See you soon!
Yes, the venue opens from 10am until 10pm, benches can be booked from 12pm onwards.
Yes, there will be a deposit of £2.50pp
The deposit will be given back to you in way of a bar tab to be used towards soft / alcoholic drinks
We pride ourselves on being family friendly meaning under 18's are welcome in the venue up until 9pm. They must be accompanied by a responsible adult* during their visit at all times.
*We class a responsible adult as a parent, a step-parent or guardian or an adult who has 'parental rights, duties and responsibilities' in relation to the minor, thus becomes responsible for their actions within the venue.
No, deposits are not refundable. We will where possible move you booking date if you can’t make your original booking. However, we need at least 48 hours’ notice to do so. Any no shows will forfeit their deposit.
It is not against the law to meet with people you do not live with in an outdoor setting.
However, current Government guidance in the North East is that people shouldn’t meet with people they do not live with, unless they’re in your support bubble, in any outdoor public venue, which would include STACK.
YES - to comply with Government regulations, we can host groups of more than 6 if all group members are from the same household/support bubble. However, the maximum amount of guest we can accommodate at one time is 10.
As we need to discuss your options prior to your booking being confirmed, your booking request will initially be received as a provisional enquiry. One of our dedicated bookings team will then contact you within 24 hours.
We reserve the right to ask for proof of identity and/or address.
Simply advise our door hosts that your numbers have dropped. We may, where it is safe to do so, place a smaller group on your bench.
Benches will automatically be allocated for 2 hours. If you wish to leave prior to your end time you can. When your booking duration comes to an end, we will kindly ask you to vacate the bench ready for the next booking. Due to capacity guidelines, you may be asked to leave the venue if there is nowhere suitable for your group to move to. Notice will be given when your time is due to come to an end.
No, you must arrive within the first 15 minutes of your start time otherwise you risk losing your bench. Arrival times are non-negotiable to ensure we adhere to government guidelines.
We strongly advise you arrive on time. Once your booking time starts, you will have 15 minutes to be seated. If you arrive between 15-30 minutes late, you may be asked to leave and come back at a time that best suits the venue as staff and guests are all operating on bench rotas every 15 mins. If you arrive 30 minutes after your booking time, you will not be able to be seated and your deposit will be lost.
Bookings start from 12pm with the last bookable space being 7:15pm.
During the booking process only available benches will be shown. If your preferred time is not visible, this means that time is fully booked and you may have to be flexible with your arrival time.
Any greyed-out dates are unavailable generally as they are fully booked.
It is very likely there will be another booking on the bench after your booking, particularly at busier times. Every bench will have details of booking arrival times, if you want to extend your visit to stack please speak to a member of staff to discuss if there is any immediate extension the day.
Your deposit is non-refundable, however if given more than 48 hours’ notice (Mon – Fri) we will offer a date change (subject to availability)
No, please just ensure you are following appropriate social distancing measures, our one-way system and are wearing a face covering or mask whilst moving around the venue.
If you are leaving before your allocated time, it would be appreciated if you could let a member of staff know.
No, the lead guest details is all we need.
No, all bookings must be made at least 24 hours in advance so we are able to manage capacity.
Please advise our Door staff upon arrival you are there for a booking and they will direct you to our friendly door hosts who will safely check you in and show you to your bench.
Yes. All pre booked benches will guarantee you are undercover either in our Plaza or in the Tipi.
We are operating on 100% table service. You can order drinks via our friendly table hosts or food and drinks via our click and pay App “W8R” (we suggest downloading this prior to arrival)
Yes, however we strongly encourage contactless payments.
Masks are not compulsory outdoors but must be worn indoors unless you have a reasonable excuse under the Face Covering Regulations not to wear a face covering.
Although STACK is an outdoor premise there are indoor areas including toilets and Hadrian’s Tipi where you will be required to abide by the indoor regulations on wearing masks. Masks may be removed when seated at tables for the purposes of eating or drinking.
Yes, we have a varied line up of entertainment including quizzes, live acts and DJs. We suggest signing up to our
mailing list to find out more.
NO- downloading and using the NHS Test & Trace App is voluntary. We display the NHS Test & Trace QR code at the entrances to STACK and we would ask visitors who have access to a smartphone to scan and log their details to support the Government's test and trace initiative.
YES - current regulations state that we must still record the relevant information for the head of each group visiting. This information will be taken manually upon entering STACK if it hasn't already been provided at the time of booking.
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